FAQ

FAQ

We have compiled frequently asked questions from our customers. Please see the questions from the following categories.

Store・Manufacturing Location

Q

What are the stores’ hours of operation?

A

Dillingham store is open from 6:00 am to 1:30 pm Monday through Saturday. Bishop store is open from 6:30 am to 1:30 pm Monday through Friday. Our business hours may change during holidays.

Q

Do you accept credit cards?

A

Yes, we accept credit cards in addition to cash. We accept MasterCard, American Express, Visa and Discover cards.

Q

Where are the bagels made?

A

Our bagels are made every morning at the factory near the Dillingham store.

Ingredients

Q

Do you use eggs, dairy products, nuts and other allergic foods in your bagels?

A

Basically, our bagels are egg and milk-free, but some of the bagels such as Cheese Bagel contains dairy products. Also, we have some products with nuts, such as Bagel with Peanut Butter. If you have any questions about allergic foods, please let our staff know.

Q

Are your bagels gluten-free and kosher?

A

We are sorry, but our bagels are not gluten-free or kosher.

Shelf life・How to Store

Q

What is the shelf life of the products?

A

Please eat our bagel sandwiches with fillings, bagel puffs, salads, and homemade cream cheeses on the day of purchase. Our plain bagels can be frozen and kept for about two to three weeks.

Q

How do I store bagels to stay them fresh?

A

If you don't eat the bagels on the day of purchase, you can freeze them in the refrigerator and warm them up in a toaster oven before eating.

Reservation Delivery

Q

Can I reserve products?

A

Yes, you can pre-order our products. Please call our stores.
Dillingham: (808) 200-7259
Bishop: (808) 545-8375

Q

Do you deliver your products?

A

Yes, we do. Please place your order below.

Q

What are the delivery areas, delivery fees, and times?

A

We deliver products from Waikiki to Aiea. You can order from one item, and Bite Squad charges a small delivery fee depending on the number of items ordered. Delivery is available from 8:00 am to 11:30 am.

Rewards Program

Q

What is the Lox’s rewards program?

A

You can earn points to redeem products and receive discounts by entering your phone number at the terminal or inserting the credit card you used during registration at the time of payment. For more information, please check below.

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